How ECONEXIS handles your information.

Who We Are

ECONEXIS LTD is the controller for personal information collected through this website and related enquiries. Our registered office is 321-323 High Road, Office 4153, Chadwell Heath, Essex RM6 6AX. You can contact us at info@econexis.co.uk or 0208 058 6995.

ECONEXIS LTD is registered with the Information Commissioner’s Office (ICO) for data protection purposes.

Information We Collect

We may collect your name, phone number, email address, postcode, address details, property type, current heating information, bill range, service preference and any details you choose to provide about solar, battery storage, heat pumps, Warm Homes or scheme delivery enquiries.

How We Use It

We use your information to respond to your enquiry, assess the likely service route, prepare guidance or quotations, arrange surveys, discuss finance or grant routes where relevant, and keep records of communication with you.

Our lawful bases may include legitimate interests in responding to enquiries and managing our business, taking steps before entering into a contract, performing a contract, complying with legal obligations, and consent where we ask for it separately.

Forms And Email Delivery

When you submit a website form, the details are sent to ECONEXIS so we can respond to your enquiry. Website forms are currently transmitted through FormSubmit before reaching our email inbox. We may also use trusted form, email, hosting and software providers to transmit and store enquiry information securely.

Who We May Share It With

We do not sell your personal data. Where needed, we may share relevant details with surveyors, installers, accreditation or compliance partners, finance providers, delivery partners, software providers or professional advisers so they can support your enquiry or project.

International Transfers

Some software, form or hosting providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as contractual protections or other lawful transfer mechanisms.

How Long We Keep It

We keep enquiry records for as long as reasonably needed to manage your request, comply with legal obligations, resolve queries and maintain project records. If you do not proceed, we will not keep your details for longer than necessary.

How We Protect It

We use reasonable technical and organisational measures to protect personal information. No website or email system can be guaranteed completely secure, but we work to keep access limited to people and providers who need it for legitimate business purposes.

Your Rights

You can ask to access, correct, delete or restrict use of your information, object to how it is used, request portability where applicable, or withdraw consent where processing is based on consent. To make a request, contact info@econexis.co.uk.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled. The ICO website is ico.org.uk.

Website Cookies And Third Parties

This website may load fonts, icons or similar technical assets from third-party providers. If analytics, advertising pixels or additional tracking tools are added later, this policy should be updated and a cookie notice may be required.

Updates To This Policy

We may update this policy when our website, services, providers or legal obligations change. The latest version will be published on this page.