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Legal

Complaints Procedure

If something isn't right, here's how to tell us — and how we'll put it right.

Last updated: 22 June 2026.

We want every customer to be happy with our work. If something hasn't met your expectations, please tell us — we take complaints seriously and aim to resolve them quickly and fairly.

How to raise a complaint

The quickest way is to contact us directly so we can look into it straight away:

Please include your name, address, contact details and a description of the issue, along with any reference numbers or photos that help us understand it.

What happens next

We will acknowledge your complaint promptly, look into it properly, and keep you updated. We aim to resolve most issues quickly, and we'll always explain our findings and what we propose to do.

If you're still not satisfied

ECONEXIS is registered with the Renewable Energy Consumer Code (RECC). If we can't resolve your complaint between us, you can ask RECC for help — they offer an independent dispute resolution service to customers of their members. You'll find details at recc.org.uk.

Where your installation is covered by an insurance-backed guarantee or product warranty, those documents also set out how claims are handled.