Privacy Policy

Last updated: 22 June 2026.

This policy explains how ECONEXIS LTD collects and uses personal information submitted through this website, by phone, by email or during an enquiry about our services.

Who we are

ECONEXIS LTD is the controller for personal information collected through this website and related enquiries. Our registered office is 321-323 High Road, Office 4153, Chadwell Heath, Essex RM6 6AX. You can contact us at info@econexis.co.uk or 0208 058 6995. ECONEXIS LTD is registered with the Information Commissioner's Office (ICO) for data protection purposes.

Information we collect

We may collect your name, phone number, email address, postcode, address details, property type, current bill range, service preference and any details you choose to provide about a solar, battery storage or heat pump enquiry.

How we use it

We use your information to respond to your enquiry, prepare guidance or quotations, arrange surveys, discuss finance where relevant, and keep records of our communication with you. Our lawful bases may include our legitimate interests in responding to enquiries and managing our business, taking steps before entering into a contract, performing a contract, complying with legal obligations, and consent where we ask for it separately.

Your enquiry and how it reaches us

When you submit a form on this website, your details are sent securely to ECONEXIS and recorded in our customer-management system so we can respond, prepare your quote and arrange a survey. We use trusted hosting and software providers to deliver and store this information securely on our behalf.

Who we may share it with

We do not sell your personal data. Where needed, we may share relevant details with surveyors, installers, accreditation or compliance partners, finance providers, software providers or professional advisers so they can support your enquiry or project.

International transfers

Some software or hosting providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as contractual protections or other lawful transfer mechanisms.

How long we keep it

We keep enquiry records for as long as reasonably needed to manage your request, comply with legal obligations, resolve queries and maintain project records. If you do not proceed, we will not keep your details for longer than necessary.

How we protect it

We use reasonable technical and organisational measures to protect personal information. No website or email system can be guaranteed completely secure, but we work to keep access limited to people and providers who need it for legitimate business purposes.

Cookies and analytics

This website uses essential cookies to function. With your consent, we also use analytics (such as Google Analytics) to understand how visitors use the site so we can improve it. You can accept or decline analytics via our cookie banner and change your choice at any time. See our Cookie Policy for details.

Your rights

You can ask to access, correct, delete or restrict use of your information, object to how it is used, request portability where applicable, or withdraw consent where processing is based on consent. To make a request, contact info@econexis.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how your data is handled.

Updates to this policy

We may update this policy when our website, services, providers or legal obligations change. The latest version will be published on this page.